Privacy Policy

Effective date: October 12, 2026

Trust Planet Tree Service (“Trust Planet,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit https://www.trustplanettreepa.com/, contact us, request an estimate, or communicate with us about our services.

We provide tree services in the Greater Philadelphia region and operate from Horsham, Pennsylvania. We do not maintain a public storefront.

1. Who Is Responsible for Your Information?

Trust Planet Tree Service is responsible for the personal information described in this Policy and acts as its controller where applicable data protection law uses that term.

Business: Trust Planet Tree Service
Website: https://www.trustplanettreepa.com/
Email: contact.trustplanet@gmail.com
Business location: Horsham, Pennsylvania, United States

For privacy questions or requests, email us with the subject line “Privacy Request.”

2. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

We collect information you submit through website forms, email, telephone conversations, or other communications, including:

Your name.
Email address and telephone number.
Service address, ZIP code, and other location details.
The service you are interested in.
Information about trees, property access, project scope, urgency, and scheduling.
Photographs or documents you choose to provide.
Your questions, instructions, and correspondence with us.
Estimate, scheduling, and service records if you proceed with a project.

Please provide only information relevant to your inquiry or service request. Do not send payment-card details, Social Security numbers, medical information, or other sensitive information through ordinary contact forms or email.

Photographs can contain identifying details, such as faces, house numbers, vehicle plates, or embedded location information. Where practical, remove unnecessary identifying details before submitting photographs.

Information collected through website technology

Website hosting and security systems can process technical information necessary to deliver and protect the website, such as IP addresses, browser and device information, request timestamps, and error or security logs.

Additional information about browsing activity may be collected through optional analytics, advertising, or embedded services if those technologies are enabled. Section 6 explains the disclosures and choices associated with those technologies.

Information received from others

If you ask another person to contact us on your behalf, we may receive your contact information and project details from that person.

If you contact us through a third-party referral or lead platform, we may receive the information you choose to submit through that platform. Its privacy policy also governs its handling of your information.

Where required, we will inform you of the source and categories of information we receive indirectly.

3. How We Use Personal Information

We use relevant personal information to:

Respond to questions and service inquiries.
Assess whether a project falls within our service area and capabilities.
Prepare estimates and arrange property visits.
Schedule, provide, and administer requested services.
Communicate about appointments, project requirements, and service updates.
Maintain appropriate business and transaction records.
Resolve complaints and disputes.
Protect our website, business, customers, and others against fraud or misuse.
Meet applicable legal obligations.
Understand website performance where analytics are enabled lawfully.
Send optional marketing communications where permitted and subject to applicable consent requirements.

Requesting an estimate does not automatically enroll you in promotional email or text marketing.

We do not treat your submission of project photographs as permission to publish them in advertising. Where identifiable customer or property information would be used publicly, we will obtain appropriate permission or otherwise establish a lawful basis and provide any required notice.

4. Legal Bases Where the GDPR Applies

Where the GDPR applies, we must have a lawful basis for processing your personal information.

Depending on the purpose, we rely on:

Steps requested before entering a contract and contract performance. This includes responding to your estimate request, arranging a service visit, and administering services you purchase. This basis applies where you are the prospective or actual contracting party.

Legitimate interests. These include responding to business inquiries, communicating with authorized representatives, maintaining appropriate records, protecting against fraud, securing our systems, and establishing or defending legal claims. We consider the impact on your rights and do not rely on this basis where your interests or fundamental rights override ours.

Consent. We rely on consent where required for optional tracking, certain marketing communications, or another specific activity. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

Legal obligations. We process information when necessary to satisfy a legal obligation recognized under the applicable data protection framework.

If you do not provide information needed to evaluate or perform your requested service, we may be unable to provide an estimate, arrange a visit, or complete the service. Optional information will be identified as such where appropriate.

5. How We Share Information

We disclose personal information only where appropriate for the purposes described in this Policy, including to:

Service providers: Businesses that support website hosting, communications, form delivery, security, recordkeeping, or other relevant operations.
People involved in your requested service: Personnel and, where applicable, service partners who need relevant information to evaluate or complete authorized work.
Professional advisers: Legal, accounting, insurance, or other advisers where their assistance is needed.
Authorities and other parties: Where disclosure is legally required or necessary and lawful to protect rights, investigate misuse, or address a dispute.
Business transaction participants: Where reasonably necessary in connection with a proposed merger, sale, or transfer of the business, subject to appropriate safeguards.
Parties you authorize: Where you ask us to disclose information or provide valid consent.

Where a provider processes information on our behalf, we require appropriate contractual protections when applicable law requires them.

6. Cookies, Analytics, and Embedded Content

Cookies and similar technologies can support website functions, remember preferences, measure usage, or support advertising.

Strictly necessary technologies support functions such as security, delivery of requested content, and storage of privacy preferences.

Optional technologies can include analytics, advertising tools, maps, videos, review widgets, and other third-party content. Some embedded services may receive technical information when they load, even if you do not actively interact with them.

Where prior consent is required, optional technologies will remain disabled until you give consent. You can reject optional categories and later withdraw or change your choices through the website’s cookie controls. Rejecting optional tracking does not prevent you from contacting us to request services.

Browser settings can also help manage cookies. Blocking necessary cookies may affect certain website functions.

7. Communications and Marketing Choices

When you contact us, we use your information to respond and communicate about your request.

Where we send promotional emails, you can unsubscribe using the instructions in the message or by contacting contact.trustplanet@gmail.com.

If we offer promotional text messaging, we will provide the required disclosures and obtain the consent required for that program before sending messages. Providing a phone number for an estimate does not, by itself, constitute consent to automated promotional texts.

Opting out of marketing does not prevent necessary communications about a service you requested, an existing project, or a legal obligation.

You may object at any time to the use of your personal information for direct marketing, including related profiling. We will stop that use following your objection.

We may keep a limited suppression record to ensure that we respect your marketing preferences.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including applicable recordkeeping obligations and the establishment, exercise, or defense of legal claims.

Retention depends on the type of information:

Unsuccessful inquiries and estimates: The time reasonably needed to respond, conduct appropriate follow-up, and address related questions or disputes.
Customer and service records: The duration of the customer relationship and any subsequent period justified by legal, accounting, insurance, or claims requirements.
Marketing records: Until you withdraw consent or object, or the information is no longer needed, subject to limited suppression records.
Technical logs: The period needed for security, troubleshooting, and operational purposes.
Cookie and analytics records: The durations identified in the applicable cookie disclosures and tool settings.

When information is no longer needed, we delete it, anonymize it, or securely isolate it pending deletion where immediate deletion from backups is impracticable.

9. International Processing

We operate in the United States. Information you submit to us is received and processed in the United States, and service providers may process information in other countries depending on their locations and infrastructure.

Those countries may have different privacy laws from your country.

Where processing involves a restricted international transfer under applicable data protection law, we must establish a valid transfer mechanism and any necessary supplementary protections. Your use of this website is not treated as consent to an otherwise unlawful transfer.

10. Security

We use reasonable administrative, technical, and organizational measures appropriate to the information we handle and the risks involved.

No website, communication system, or storage method is completely secure. Please avoid sending sensitive information through ordinary email or website inquiry forms.

If a personal data breach occurs, we will assess it and provide notifications to affected individuals or authorities where required by applicable law.

11. Your Privacy Rights

Depending on applicable law and your circumstances, you may have the right to:

Obtain confirmation of whether we process your personal information and request access to it.
Correct inaccurate or incomplete information.
Request deletion of information.
Restrict certain processing.
Receive eligible information in a portable format and request its transfer where technically feasible.
Object to processing based on legitimate interests.
Object to direct marketing.
Withdraw consent where processing relies on consent.
Lodge a complaint with a competent data protection authority.
Exercise applicable rights concerning certain solely automated decisions.

These rights are subject to legal conditions and exceptions. For example, information may need to be retained to meet a legal obligation or resolve a legal claim.

Send requests to contact.trustplanet@gmail.com. We may request proportionate information to verify your identity or an authorized representative’s authority. We will not request more verification information than reasonably necessary.

Where the EU GDPR applies, we will respond without undue delay and generally within one month of receiving your request. If a permitted extension is necessary because of the complexity or number of requests, we will notify you within the initial month and explain the reason. The extension may be up to two additional months.

Requests are generally free. Where the law permits a fee or refusal for a manifestly unfounded or excessive request, we will explain that decision and available complaint rights.

You do not need to contact us before complaining to a supervisory authority. Where the GDPR applies, you may generally complain to the authority in your habitual residence, place of work, or the place of an alleged infringement.

If another applicable privacy law gives you additional rights, including opt-out or appeal rights, we will honor those rights as required. We will not unlawfully discriminate against you for exercising them.

12. Children’s Privacy

Our website and services are intended for adults arranging property services. We do not knowingly collect personal information from children under 13.

If you believe a child has provided information to us, please contact us so that we can investigate and take appropriate action, including deletion where required.

13. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own notices.

A link does not mean that we control or endorse a third party’s information-handling practices. Review its privacy policy before providing personal information.

14. Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, or legal obligations. We will post the revised version and update its effective date.

Where required, we will give additional notice or obtain consent before making a material change to how we use personal information. Posting an updated Policy does not replace any legally required consent.

15. Contact Us

For privacy questions, requests, or concerns:

Trust Planet Tree Service
Horsham, Pennsylvania, United States
Email: contact.trustplanet@gmail.com
Website: https://www.trustplanettreepa.com/